You have the right to withdraw from this contract in written form within 14 days without giving any reason (e.g. in a letter sent by post, e-mail) or – if you receive the sales item before the end of this period – by returning the goods. The period starts after you have received this notice in text form, but not prior to receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) nor before we have fulfilled our obligations to provide information in accordance with Art. 246 Sec. 2 in conjunction with Sec. 1 Para. 1 and 2 EGBGB as well as our obligations in accordance with Sec. 312g Para. 1 Sentence 1 BGB in conjunction with Art. 246 Sec. 3 EGBGB. To meet the withdrawal deadline, it is sufficient for you to send the goods or your communication concerning your withdrawal before the withdrawal period has expired. To safeguard the withdrawal deadline it is sufficient send the cancellation or the goods.
If you are not satisfied with a product you have ordered from us or if the item does not
fit, you can of course return the goods within 14 days. If you wish to exchange an item, you
can send it back and order again. In a case of warranty we are happy to help you, too. In order to do so,
please send us an e-mail with pictures of the damage to:
Please note that we can only take back unused and unwashed items in original packaging. Please do not remove any labels and keep the items clean. The goods must not show any traces of use and the quality label must not be removed.
All products come with a warranty of 24 months upon receipt of the goods. There is no warranty in case of normal wear and tear or damages resulting from i nappropriate treatment of the goods.
In the event of an effective withdrawal, the mutually received benefits must be returned and any uses that were drawn (e.g. interests) must be submitted. If you are not able to return the received goods completely or partially or if they are in a deteriorated condition you might be obliged to render compensation for lost value. This does not apply if the deterioration of the goods is exclusively due to testing the characteristics and functionality of the items. Testing the characteristics and functionality of the items must not extend beyond a visual inspection or the handling of those as a customer would handle goods in a retail shop. You can avoid your obligation to render compensation for lost value due to a deterioration of the goods caused by normal use, by not using the goods as if they were your property and avoiding anything that would reduce their value. Obligations to reimburse payments must be satisfied within 30 days. For you this period starts as soon as you submit your declaration of withdrawal or the goods, for us as soon as we have received them.
Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your explicit request before you have exercised your right of withdrawal.
Apart from legal warranty regulations there are no guarantees of any kind for the goods and services provided, unless a guarantee has been made explicitly in writing.