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Return, Exchange and Right of Withdrawal


Right of Withdrawal

You have the right to withdraw from this contract in written form within 14 days without giving any reason (e.g. in a letter sent by post, e-mail) or – if you receive the sales item before the end of this period – by returning the goods. The period starts after you have received this notice in text form, but not prior to receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) nor before we have fulfilled our obligations to provide information in accordance with Art. 246 Sec. 2 in conjunction with Sec. 1 Para. 1 and 2 EGBGB as well as our obligations in accordance with Sec. 312g Para. 1 Sentence 1 BGB in conjunction with Art. 246 Sec. 3 EGBGB. To meet the withdrawal deadline, it is sufficient for you to send the goods or your communication concerning your withdrawal before the withdrawal period has expired. To safeguard the withdrawal deadline it is sufficient send the cancellation or the goods.

ROOTTATTOO GmbH
Am Fiebig 10
D - 01561 Thiendorf
Fax +49 (0)351 89570-741
E-Mail info [at] roottattoo.com

How do I return or exchange products?

If you are not satisfied with a product you have ordered from us or if the item does not fit, you can of course return the goods within 14 days. If you wish to exchange an item, you can send it back and order again. In a case of warranty we are happy to help you, too. In order to do so, please send us an e-mail with pictures of the damage to: info@roottattoo.com

Please note that we can only take back unused and unwashed items in original packaging. Please do not remove any labels and keep the items clean. The goods must not show any traces of use and the quality label must not be removed.

Please do not send the products back without the proper postage!

Customers from Germany can return goods free of charge by creating and printing a return label indicating the order number and address here:

DHL returns portal

Customers from other countries have to bear the shipping costs for returns themselves.

Please enclose the completed returns note / delivery note or a similar note in your shipment. If the returns note is missing or incomplete, we might in certain cases not be able to process your shipment. After we have received your return in our logistics center, we will process it within 1 or 2 weeks. In case of payments made by bank transfer, Sofort Banking or cash on delivery we will transfer the refund to your bank account. In case of Pay Pal payments, we will reverse the total amount paid.

We will give our best to satisfy you.


What should I do in a case of warranty? How long is the warranty?

All products come with a warranty of 24 months upon receipt of the goods. There is no warranty in case of normal wear and tear or damages resulting from i nappropriate treatment of the goods.


Effects of Withdrawal

In the event of an effective withdrawal, the mutually received benefits must be returned and any uses that were drawn (e.g. interests) must be submitted. If you are not able to return the received goods completely or partially or if they are in a deteriorated condition you might be obliged to render compensation for lost value. This does not apply if the deterioration of the goods is exclusively due to testing the characteristics and functionality of the items. Testing the characteristics and functionality of the items must not extend beyond a visual inspection or the handling of those as a customer would handle goods in a retail shop. You can avoid your obligation to render compensation for lost value due to a deterioration of the goods caused by normal use, by not using the goods as if they were your property and avoiding anything that would reduce their value. Obligations to reimburse payments must be satisfied within 30 days. For you this period starts as soon as you submit your declaration of withdrawal or the goods, for us as soon as we have received them.


Special Notes

Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your explicit request before you have exercised your right of withdrawal.


Warranty Information

Apart from legal warranty regulations there are no guarantees of any kind for the goods and services provided, unless a guarantee has been made explicitly in writing.