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In accordance with Regulation (EU) No 524/2013 on an interactive website that can be accessed electronically in all official languages of the institutions of the European Union, the European Commission provides a European platform for the resolution of disputes arising from online sales of goods or services between Consumers resident in the European Union and entrepreneurs registered in the European Union (so-called ODR-Platform / URL: http://ec.europa.eu/consumers/odr/ . In order to lodge a complaint on this so-called ODR-platform, Consumers have to complete an electronic complaint form. All obligatory information that needs to be indicated when lodging a complaint can be found in the Annex to Regulation (EU) No 524/2013.
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